To improve the food ordering system on the trains, the IRCTC shared some pending activities that passengers could follow to make the process run smoothly. In a tweet, IRCTC shared that the new updates will ensure passengers can travel more pleasantly. In addition, they are improving catering and hospitality services on trains to improve train travel. They are also taking all essential measures necessary to improve catering services on trains.
The video asked passengers to take specific measures that would allow them not to pay more for food or water. They will also ensure that adequate food rates are displayed for passengers. However, food fare stickers have been placed on some trains. The IRCTC also asked passengers to pay the fares indicated on the products and not to pay extra.
Additionally, the IRCTC also required passengers to purchase food only from licensed pantry car vendors.’
Where to file food complaints
In case of breakdowns or complaints that passengers wish to report, passengers can request the complaint book from the train vendors. Passengers can register their complaints and suggestions in the book. In addition, in the event that passengers cannot access the book, complaints can also be noted on the toll-free number: 1800-111-139 or www.railmadad.indianrailways.gov.in.
Electronic catering presented by IRCTC
This service offered by the IRCTC will help passengers order their choice of food at IRCTC’s partner food outlets and eateries. This is an internet based service and can be used from a mobile app. Additionally, the E-Catering website: www.ecatering.irctc.co.in and the Food-On-Track app will allow passengers to order the food of their choice.
